Design Flawed by lack of feedback from customers using design software

It seems that at one stage or another regardless of how much you pay for a program that at some point or another it lacks the capabilities of providing help when needed, or that it should of had far more capabilities with the provided tools, even simply having a whole new suite available for a large sum of money when it has barely anything new to add.

Yes I'm talking about adobe and its software suites that are aimed at designers globally, prehaps if it had a more effective way to target its consumers for feedback, that the next generation of software would super seed the old package without breaking a sweat, leaving users less frustrated and more content about money well spent.